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Telecommute Customer Success Analyst

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Mon, Apr 30, 2018
Job Category: Customer Service, Information Technology, Sales
Employer Type: Employer
Career Level: Experienced

Job Summary

An enterprise business software company needs applicants for an opening for a Telecommute Customer Success Analyst.

Individual must be able to fulfill the following responsibilities:

  • Promote additional add-on products and services that enhance the clients
  • Provide expert solutions to complex customer problems
  • Participate in system and release testing and QA as required

Must meet the following requirements for consideration:

  • 2-4 years in a Customer Care, Support or Help Desk environment
  • Degree, diploma or equivalent work experience
  • Experience with report creation tools such as SQL Server Reporting Services or Crystal Reporting
  • Experience with using/supporting Financial or Municipal systems (e.g. Utility Billing, Property Taxation or Payroll/HR)
  • Track record in providing outstanding customer service
  • Basic understanding of relational database concepts and architecture

COMPLETE JOB DESCRIPTION

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