Job Summary

A software company is seeking a Telecommute Customer Success Assistant.

Core Responsibilities Include:

• Prepping customer service tickets in a professional and timely fashion
• Understanding and articulating the customer's reason for calling in
• Providing 1st level phone support to all incoming calls, including existing customers and sales leads

Position Requirements Include:

• The ability to understand how SaaS software systems function and to troubleshoot basic issues
• Access to a desktop/laptop with wired internet connection w/minimum speed of 5 Mbps
• 2 years customer support experience