Telecommute Customer Success Assistant

Job ID: Available for Members

Location: Nationwide

Compensation: To Be Discussed

Posted: Monday, October 29, 2018

Job Category: Customer Service

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A software company is seeking a Telecommute Customer Success Assistant.

Core Responsibilities Include:

  • Prepping customer service tickets in a professional and timely fashion
  • Understanding and articulating the customer's reason for calling in
  • Providing 1st level phone support to all incoming calls, including existing customers and sales leads

Position Requirements Include:

  • The ability to understand how SaaS software systems function and to troubleshoot basic issues
  • Access to a desktop/laptop with wired internet connection w/minimum speed of 5 Mbps
  • 2 years customer support experience