Job Summary

A software developer has an open position for a Telecommute Customer Success Director.

Core Responsibilities of this position include:

• Creating a predictable and repeatable motion to scale Customer Success operations sustainably
• Building, leading, and optimizing the entire Customer Success function
• Producing qualitative and quantitative analysis of Customer Success performance metrics

Required Skills:

• Ability to navigate complex business needs and requirements
• Experience leading and growing a team
• Have significant experience leading teams that are managing a book of high-value customer relationships
• Have significant experience partnering with technical stakeholders and customers