Telecommute Customer Success Director in Portland

Job Summary

An interior decorating company has an open position for a Telecommute Customer Success Director in Portland.

Must be able to:

• Ensure consistently great customer experiences across all stages, channels and touchpoints in the customer journey
• Lead a distributed team of Customer Success specialists in the US
• Manage vendor relationships with Tier 1 support abroad

Required Skills:

• 8+ years of work experience
• 3+ years in customer success/experience/support leadership positions
• Ability to acquire new product knowledge and engage with product team to help shape the Customer Success product roadmap
• Exceptional verbal and written organizational, presentation, and communication skills
• Demonstrated ability to deal with change and be a team player
• Willingness and eagerness to lead a distributed team