Telecommute Customer Success Engineer in Menlo Park

Job ID: Available for Members

Location: California

Compensation: To Be Discussed

Staff Reviewed: Thu, Oct 25, 2018

Job Category: Customer Service, Information Technology

Telecommute Level: Frequently

Travel Requirements: Some Travel

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

An IT company has a current position open for a Telecommute Customer Success Engineer in Menlo Park.

Must be able to:

  • Rapidly implement and operationalize solutions
  • Assist customers in implementing custom integrations and workflows
  • Act as the first line of defense in solving customer support requests

Qualifications Include:

  • Some travel required (30%)
  • BA/BS degree
  • Minimum 5 years relevant work experience in pre-sales, support, customer success, consulting or similar
  • Strong consulting and project management skills, with proven results
  • Proven track record of managing customer escalations, customer expectations, and negotiating resolutions
  • Experience with public cloud platform (IaaS) features, capabilities, and best use