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Telecommute Customer Success Lead

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Tue, Aug 13, 2019
Job Category: Customer Service, Management
Employment Status: Permanent
Employer Type: Employer
Career Level: Management

Job Summary

An information technology company specializing in developer productivity is seeking a Telecommute Customer Success Lead.

Candidates will be responsible for the following:

  • Helping both developers and providers directly
  • Documenting the answers to repeated questions
  • Driving improvements to our process and products

Position Requirements Include:

  • Experience creating support processes
  • Experience leading or managing a support team
  • Enough technical experience to be able to recognize configuration and simple code errors
  • Experience owning and contributing to support documentation

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