Job Summary

A digital health company is seeking a Telecommute Customer Success Lead in Los Angeles.

Core Responsibilities Include:

• Playing a key role in helping us to become an exceptional place to work for the ambitious people we hire
• Working with the leadership team to set clear objectives, prioritize efficiently and orient the service team to what matters the most
• Supporting broader efforts to ensure FOTP's long term business success as part of the wider management team

Qualifications Include:

• 3+ years’ experience managing customer service teams
• Experience working in high pressure, high growth environments
• Strong track record of systems and process improvement
• Robust problem solving and process improvement techniques