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Telecommute Customer Success Leader

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Wed, Apr 24, 2019
Job Category: Customer Service, Information Technology, Management
Weekly Hours: Full Time
Employer Type: Employer
Career Level: Management

Job Summary

A software company has an open position for a Telecommute Customer Success Leader.

Core Responsibilities of this position include:

  • Increasing renewal rates and reducing churn
  • Expanding our revenue potential in accounts
  • Influencing future lifetime value through higher product adoption, customer satisfaction and overall health scores

Required Skills:

  • Relevant Bachelor’s degree; preference for computer science or related degrees
  • Proven leader and motivator, with deep experience building and leading large global customer success organizations
  • At least 10 years’ experience in SaaS/Cloud industry, with 5 years in a senior leadership position
  • Entrepreneurial, unafraid to roll-up sleeves, get it done and "lead from the front”
  • Ability to manage influence through persuasion, negotiation, and consensus building
  • All other requirements necessary for this position

COMPLETE JOB DESCRIPTION

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