Telecommute Customer Success Leader

Job ID: Available for Members

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Wed, Apr 24, 2019

This job expires in 3 days

Job Category: Customer Service, Information Technology, Management

Telecommute Level: Majority

Travel Requirements: Possible Travel

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Manager

Job Summary

A software company has an open position for a Telecommute Customer Success Leader.

Core Responsibilities of this position include:

  • Increasing renewal rates and reducing churn
  • Expanding our revenue potential in accounts
  • Influencing future lifetime value through higher product adoption, customer satisfaction and overall health scores

Required Skills:

  • Relevant Bachelor’s degree; preference for computer science or related degrees
  • Proven leader and motivator, with deep experience building and leading large global customer success organizations
  • At least 10 years’ experience in SaaS/Cloud industry, with 5 years in a senior leadership position
  • Entrepreneurial, unafraid to roll-up sleeves, get it done and "lead from the front”
  • Ability to manage influence through persuasion, negotiation, and consensus building
  • All other requirements necessary for this position