Job Summary

A software company is searching for a person to fill their position for a Telecommute Customer Success Manager.

Candidates will be responsible for the following:

• Helping new customers with marketing strategies
• Conducting live training multiple times a week and doing on boarding classes
• Identifying problems that customers are having and finding ways to improve client retention

Skills and Requirements Include:

• Past experience in customer success,training and customer support
• Knowledge of and a genuine interest in email marketing, marketing automation, & marketing in general
• Ability to comfortably manage multiple phone calls, emails, and customer issues every day
• Understanding of improving churn and customer retention as well as a genuine care for customers success
• Excellent communication skills & the ability to relate to others