Telecommute Customer Success Manager

Job Summary

An IT service management company is filling a position for a Telecommute Customer Success Manager.

Must be able to:

• Provide assurance and oversight to implementing customers regarding SaaS implementations
• Serve as product usage consultant to derive creative solutions to ensure maximum customer utilization and satisfaction
• Ensure all customer requests are appropriately understood, prioritized, and addressed

Required Skills:

• Perform Business Review Meetings with Customer to provide corporate updates
• Demonstrated knowledge of general principles of account planning, budget, project management, account and customer support
• 2-5 years in a customer facing services role
• Bachelors Degree required or equivalent experience
• Proven ability to engage across corporate functions
• Proven ability to collaborate and build strong relationships with customers especially at the Executive level