Job Summary
A customer experience testing and monitoring platform is seeking a Telecommute Customer Success Manager.
Core Responsibilities of this position include:
- Onboarding, aligning and developing trusted relationships with customer stakeholders
- Establishing a high level of customer engagement to drive satisfaction and loyalty
- Establishing regular communications with Sales Account Team to update them on the status of the customer
Qualifications for this position include:
- Ability to travel up to 25%
- BA/BS required, MS/MBA desirable
- Experienced account management/relationship management professional
- Don’t be afraid to bring new ideas, thinking, and approaches
