Telecommute Customer Success Manager

Job ID: Available for Members

Location: California, North Carolina, Texas

Compensation: To Be Discussed

Staff Reviewed: Wed, Dec 26, 2018

Job Category: Customer Service

Telecommute Level: Frequently

Travel Requirements: Field Travel Required, Onsite Required, Some Travel

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A customer experience testing and monitoring platform is seeking a Telecommute Customer Success Manager.

Core Responsibilities of this position include:

  • Onboarding, aligning and developing trusted relationships with customer stakeholders
  • Establishing a high level of customer engagement to drive satisfaction and loyalty
  • Establishing regular communications with Sales Account Team to update them on the status of the customer

Qualifications for this position include:

  • Ability to travel up to 25%
  • BA/BS required, MS/MBA desirable
  • Experienced account management/relationship management professional
  • Don’t be afraid to bring new ideas, thinking, and approaches