Job Summary
A customer experience testing software company has an open position for a Telecommute Customer Success Manager.
Must be able to:
- Onboard, align and develop trusted relationships with customer stakeholders.
- Establish a high level of customer engagement
- Conduct regular meetings, workshops and Business Reviews with customers
Must meet the following requirements for consideration:
- Ability to travel up to 25%
- Five years of continuous experience in customer/account management positions
- Experience being part of a professional services, service delivery, or account management organization
- Domain experience with IVR and contact center technologies
- Experience in cloud-based/SaaS solution offerings
- Experience in complex account management for Fortune 500 companies
