Job Summary
A computer technology company is filling a position for a Remote Customer Success Manager.
Must be able to:
- Work with clients to build Customer Success Plans, establishing critical goals, to aid the customer in achieving their objectives
- Measure and monitor customer’s achievement of critical and key performance indicators
- Establish regular cadence (Weekly, Monthly, Quarterly) with each assigned client, to review executive dashboards, and program status
Skills and Requirements Include:
- 25-30% Regional Travel
- 3-5 years experience in a related function with direct customer advocacy and engagement experience in post-sales, professional services or client management functions
- 1-3 years experience as an CSM/TAM/BCAM in a similarly sized organization and working with large enterprise accounts
- Proven rich history as a customer advocate in a fast past paced/growth software and cloud company
- Experience developing product use-cases with customers
- High-level knowledge of SQL and SQL Server
