Telecommute Customer Success Manager

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Tue, Apr 06, 2021

This job expires in: 17 days

Job Category: Customer Service

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

An education technology company is filling a position for a Telecommute Customer Success Manager.

Core Responsibilities Include:

  • Owning the overall relationship with the customer
  • Accelerating the contract renewal process and ensure customer satisfaction
  • Leading discussions around forecasting and customer health with internal stakeholders

Qualifications for this position include:

  • Bachelor’s degree or equivalent work experienced
  • 3 years’ prior experience in renewals, account management, customer success, or sales in a software company
  • 1-2 years’ prior experience in direct client support role
  • Strong negotiation and interpersonal skills

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