Job Summary
An education technology company is filling a position for a Telecommute Customer Success Manager.
Core Responsibilities Include:
- Owning the overall relationship with the customer
- Accelerating the contract renewal process and ensure customer satisfaction
- Leading discussions around forecasting and customer health with internal stakeholders
Qualifications for this position include:
- Bachelor’s degree or equivalent work experienced
- 3 years’ prior experience in renewals, account management, customer success, or sales in a software company
- 1-2 years’ prior experience in direct client support role
- Strong negotiation and interpersonal skills
