Job Summary

An education technology company is filling a position for a Telecommute Customer Success Manager.

Core Responsibilities Include:

• Owning the overall relationship with the customer
• Accelerating the contract renewal process and ensure customer satisfaction
• Leading discussions around forecasting and customer health with internal stakeholders

Qualifications for this position include:

• Bachelor’s degree or equivalent work experienced
• 3 years’ prior experience in renewals, account management, customer success, or sales in a software company
• 1-2 years’ prior experience in direct client support role
• Strong negotiation and interpersonal skills