Telecommute Customer Success Manager in Charleston

Location: South Carolina

Compensation: Salary

Staff Reviewed: Mon, Jan 11, 2021

This job expires in: 17 days

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A software development company has an open position for a Telecommute Customer Success Manager in Charleston.

Candidates will be responsible for the following:

  • Helping our customers be successful with our product
  • Getting customers successfully setup and activated within their first 90 days of being a customer
  • Calling and emailing new customers proactively to make sure they are on the road to success with the company

Qualifications Include:

  • 3+ years experience in a customer-facing success role (Support, Success, Account Management, or Sales)
  • Proven exceptional multi-tasking and context-switching capabilities
  • Expereince in measurement, reporting, and other data analytics
  • Demosntrated desire for committing, over-delivering and following up with customers to ensure their success
  • Ability to host kickoff calls and training sessions with new customers
  • Ability to compile product feedback and ideas to help our product and engineering team continue to improve our platform

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