Telecommute Customer Success Manager in Charleston

Job Summary

A software development company has an open position for a Telecommute Customer Success Manager in Charleston.

Candidates will be responsible for the following:

• Helping our customers be successful with our product
• Getting customers successfully setup and activated within their first 90 days of being a customer
• Calling and emailing new customers proactively to make sure they are on the road to success with the company

Qualifications Include:

• 3+ years experience in a customer-facing success role (Support, Success, Account Management, or Sales)
• Proven exceptional multi-tasking and context-switching capabilities
• Expereince in measurement, reporting, and other data analytics
• Demosntrated desire for committing, over-delivering and following up with customers to ensure their success
• Ability to host kickoff calls and training sessions with new customers
• Ability to compile product feedback and ideas to help our product and engineering team continue to improve our platform