Job Summary

An education technology company is searching for a person to fill their position for a Telecommute Customer Success Manager in Charlotte.

Core Responsibilities of this position include:

• Managing the key district stakeholders throughout the customer lifecycle
• Identifying, tracking and analyzing potential issues that may impact retention and renewals
• Being the voice of the user

Required Skills:

• Some travel (US and UK)
• You've worked in Customer Success or Account Management
• Knowledge of school districts and their issues, goals, processes
• You refer to data to solve problems and love to work in a metrics focused role
• You are a natural communicator and collaborator
• You are a relationship and service-minded person and love to create win-wins