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Telecommute Customer Success Metrics Operations Specialist

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Thu, Sep 01, 2022
Job Category: Information Technology
Employer Type: Employer
Career Level: Experienced

Job Summary

A software development company is in need of a Telecommute Customer Success Metrics Operations Specialist.

Core Responsibilities Include:

  • Implementing processes, metrics, and systems to support customers
  • Owning the creation of a customer health score and perform regression analyses
  • Configuring integrations, reporting, dashboards, and workflows

Required Skills:

  • 5+ years of Operational SaaS and B2B experience
  • Understands Customer Health Metrics
  • Experience with Salesforce or other CRM tools
  • Experience with SQL databases, creating queries, and BI tools
  • Team oriented and strong empathy for customers

COMPLETE JOB DESCRIPTION

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