Job Summary
A software technology company is in need of a Telecommute Customer Success Operations Analyst in San Francisco.
Candidates will be responsible for the following:
- Partnering closely with the Director of Customer Success to help make data driven decisions, establish processes and manage allied stakeholders
- Driving high priority strategic initiatives for the Customer Success team and proactively providing insights based on data and analysis to improve revenue, retention and churn metrics
- Designing and executing scalable processes for the Customer Success team, reduce friction in existing processes, and make suggestions new processes
Skills and Requirements Include:
- 3 to 5 years of work experience in an analytics/operations driven role in the services industry or SaaS
- 2 to 3 years of work experience with Salesforce in an admin related function
- Demonstrated comfort working with large sets of data and generating insights, adept at handling ambiguity
- Experience in managing complex processes and passionate about customers
- Ability to own and drive the Custom Success Team’s adoption and usage of Salesforce by collecting feedback, prioritizing CS initiatives, and providing excellent issue resolution support
- Ability to develop, own and improve the analytics, business reporting and forecasting for the Customer Success team
