Job Summary

A worldwide leader in telecommunications services is seeking a Telecommute Customer Success Small Medium Market Telecommunications Advocate II.

Individual must be able to fulfill the following responsibilities:

• Leverage and manage overall customer metrics
• Evaluate current product and portal adoption maturity level
• Communicate, escalate, and drive mitigation plans cross-functionally to de-risk accounts

Must meet the following requirements for consideration:

• Bachelor's Degree or equivalent work experience
• 3+ years customer success or account management experience
• Experience working with and supporting enterprise customers, evaluating, and responding to needs with empathy and integrity
• Excellent communication and interpersonal skills with ability to build relationships within customer accounts
• Technical aptitude to learn data networking technologies, products, and features
• Ability to interpret customer data points and insights, prioritize and respond accordingly