Job is Expired
Location: California, Colorado, District of Columbia, Hawaii, Illinois, Massachusetts, New York, Texas, Washington
Compensation: To Be Discussed
Staff Reviewed: Mon, Jul 12, 2021
Job Summary
A learning platform provider is in need of a Telecommute Customer Success Support Representative.
Must be able to:
- Respond and resolve tickets in Hubspot meeting defined Time-to-Respond and Time-to-Resolve Service Level Agreements (SLAs) during business hours
- Understand the needs of our customers to proactively mitigate issues
- Gather feedback and communicate insights for process, content, and/or product improvements
Required Skills:
- Ability to travel to meet and collaborate in person
- Minimum 1-year experience in a customer-facing role
- Ability to manage multiple tasks in an organized and detailed manner
- Ability to work independently with a problem-solving mindset
- Proven excellent communicator with the ability to manage multiple tickets at once
- Ability to effectively escalate issues and communicate timelines
