Telecommute Customer Support Agent

Job Summary

A project and task management provider is filling a position for a Telecommute Customer Support Agent.

Core Responsibilities of this position include:

• Helping customers via email or on our social media channels to ensure they have the best possible experience
• Leading on-boarding webinars to teach new users how to get the most out of the product
• Assessing the needs of users and collaborating with other team members to solve problems for users

Required Skills:

• Basic tech skills
• The patience and drive to help others
• A habit of showing initiative
• Enough persistence and problem solving skills to find solutions for tricky tech problems