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Telecommute Customer Support Lead in Dallas

Job is Expired
Location: Texas
Compensation: Salary
Staff Reviewed: Wed, Sep 05, 2018
Job Category: Customer Service, Information Technology
Weekly Hours: Full Time
Employer Type: Employer
Career Level: Experienced

Job Summary

An information technology company needs applicants for an opening for a Telecommute Customer Support Lead in Dallas.

Candidates will be responsible for the following:

  • Supporting tickets when they come in via email, phone, and chat
  • Resolving customer's product issues by providing appropriate solutions
  • Troubleshoot and escalate technical issues to the engineering team

Must meet the following requirements for consideration:

  • 2+ years of experience in Product Support, preferably at a SaaS or Tech company
  • Experience managing and using helpdesk ticketing software
  • Technical experience of working with cloud-based software applications and mobile apps
  • High level of English fluency with clear and professional communication (written and spoken)
  • Knowledge and experience in setting support KPIs, reporting and improving the metrics

COMPLETE JOB DESCRIPTION

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