Job Summary
A staffing agency is seeking a Telecommute Customer Support Manager.
Core Responsibilities Include:
- Overseeing a team of 15-20 individuals
- Ensuring that team members are assigned support tickets
- Reviewing feedback from customers and using the insights to set challenging goals for the team
Qualifications for this position include:
- Deep passion for customer success, coupled with a driving motivation to solve customer problems and continually improve their experience
- Familiarity with software engineering and IT processes and tools
- A deeply operational mindset
- 5+ years experience managing 10+ person enterprise software customer service teams - including help desk support teams (phone and email based)
- Exceptional communication and relationship building skills, high emotional intelligence, and proven ability to thrive in a high growth, global, virtual environment
