Telecommute Customer Support Manager

Job ID: Available for Members

Location: Nationwide

Compensation: Hourly

Posted: Wednesday, December 06, 2017

Job Category: Customer Service, Management

Telecommute Level: 100% Telecommute

Weekly Hours: Full Time

Employer Type: Employer

Job Summary

A staffing agency is seeking a Telecommute Customer Support Manager.

Core Responsibilities Include:

  • Overseeing a team of 15-20 individuals
  • Ensuring that team members are assigned support tickets
  • Reviewing feedback from customers and using the insights to set challenging goals for the team

Qualifications for this position include:

  • Deep passion for customer success, coupled with a driving motivation to solve customer problems and continually improve their experience
  • Familiarity with software engineering and IT processes and tools
  • A deeply operational mindset
  • 5+ years experience managing 10+ person enterprise software customer service teams - including help desk support teams (phone and email based)
  • Exceptional communication and relationship building skills, high emotional intelligence, and proven ability to thrive in a high growth, global, virtual environment