Job Summary

A technology company is searching for a person to fill their position for a Telecommute Customer Support Manager.

Candidates will be responsible for the following:

• Responding to customer inquiries via email (using Help Scout) or chat (in our community Slack channel)
• Working alongside the Product Team to test new features
• Collaborating with other teams as the "voice of the customer", driving issue resolution and gathering feedback to improve the product

Skills and Requirements Include:

• You have a knack for learning technical language and making it understandable
• You have integrity, believe in values-based decisions and always strive to do the right thing
• You are humble and listen to customers, taking on board their advice and input
• have a good instinct for prioritising requests and approach each customer with a a deep level of empathy
• You enjoy working in a lean team, co-ordinating with multiple stakeholders across the business