Telecommute Customer Support Manager

Job ID: Available for Members

Location: Nationwide

Compensation: Hourly

Staff Reviewed: Wed, Mar 06, 2019

Job Category: Customer Service, Information Technology, Management

Telecommute Level: Majority

Travel Requirements: Possible Travel

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Manager

Education Level: Bachelors

Job Summary

A talent recruitment and staffing firm is seeking a Telecommute Customer Support Manager.

Must be able to:

  • Manage a team of remote Software Support Engineers
  • Manage the process for incidents and escalations
  • Achieve aggressive team goals

Qualifications for this position include:

  • Bachelor’s degree or equivalent
  • Perfect spoken and written English
  • 7+ years of software support experience managing +15 L1/L2 software support agents
  • Experience with deep diving for >500 tickets volume per week
  • Experience writing technical knowledge base articles and playbooks