Job Summary
A talent recruitment and staffing firm is seeking a Telecommute Customer Support Manager.
Must be able to:
- Manage a team of remote Software Support Engineers
- Manage the process for incidents and escalations
- Achieve aggressive team goals
Qualifications for this position include:
- Bachelor’s degree or equivalent
- Perfect spoken and written English
- 7+ years of software support experience managing +15 L1/L2 software support agents
- Experience with deep diving for >500 tickets volume per week
- Experience writing technical knowledge base articles and playbooks