Job Summary

A lawn care industry start-up has an open position for a Telecommute Customer Support Phone Team Lead.

Must be able to:

• Monitor the team to ensure shifts are being followed correctly
• Maintain and improve our level of support
• Mentor, coach and develop new agents

Required Skills:

• You genuinely like talking to people and enjoy providing solutions to everyday problems
• Minimum of 1-year experience training new hires
• At least 1-year experience handling Escalation Calls / Retention
• You have superior communication skills, and are particularly comfortable on the phone
• You are a passionate problem solver, who can swiftly identify the root cause of an issue
• You can concisely and effectively relay information in written form