Job Summary

A data-driven technology company is searching for a person to fill their position for a Telecommute Customer Support Specialist.

Core Responsibilities of this position include:

• Providing support for a variety of members and event scenarios
• Maintaining a deep understand of app and troubleshooting tools to assist clients with app-based inquiries
• Tracking customer issues via our ticketing system

Must meet the following requirements for consideration:

• Attend some of the exciting events, cool venues, and more
• High School Graduate
• 2-4+ years of experience in support or equivalent history of increasing customer satisfaction, adoption, and retention
• Strong problem-solving and troubleshooting skills
• Experience with Zendesk, browser tools, chat tools, and service applications
• Working knowledge of how the web works, with a focus on understanding mobile apps