Telecommute Customer Support Specialist in Birmingham

Job Summary

A company that manages vehicles and equipment is in need of a Telecommute Customer Support Specialist in Birmingham.

Core Responsibilities Include:

• Handling inbound customer requests via email and phone
• Quickly following-up to resolve customer inquiries with helpful, personalized responses
• Identifying, reproducing and documenting bugs for the product teams

Required Skills:

• Some travel may be required
• Ability to work 9am - 6pm CT/10am - 7pm ET, Monday through Friday
• Genuine empathy for customers, and desire to make them feel happy and understood
• Passion for exceptional customer service and appreciation for its role in a company’s success
• Excellent writing and communication skills
• Resourceful and determined, yet not afraid to ask for help