Telecommute Customer Support Specialist in Fort Washington

Job ID: Available for Members

Location: Pennsylvania

Compensation: To Be Discussed

Staff Reviewed: Thu, Sep 12, 2019

Job Category: Customer Service

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Additional Information: Benefits Available

Job Summary

A company that provides market research recruitment and support services needs applicants for an opening for a Telecommute Customer Support Specialist in Fort Washington.

Core Responsibilities of this position include:

  • Providing high-quality professional support to members
  • Mastering and working across multiple systems to investigate, troubleshoot and handle inquiries
  • Handling all inquiries according to company policy and expectations

Skills and Requirements Include:

  • 2+ years of direct customer service experience
  • Ability to defuse tense situations while remaining calm and positive
  • Excellent interpersonal communication skills, both verbal and written
  • Self-motivated to work independently as well as to accept and follow direction on given assignments
  • Strong skill set with Microsoft Office products and ability to learn new software/systems/technologies
  • Comfortable and capable of effectively working with, and reporting to, a remote supervisor