Job Summary
A company that provides market research recruitment and support services needs applicants for an opening for a Telecommute Customer Support Specialist in Fort Washington.
Core Responsibilities of this position include:
- Providing high-quality professional support to members
- Mastering and working across multiple systems to investigate, troubleshoot and handle inquiries
- Handling all inquiries according to company policy and expectations
Skills and Requirements Include:
- 2+ years of direct customer service experience
- Ability to defuse tense situations while remaining calm and positive
- Excellent interpersonal communication skills, both verbal and written
- Self-motivated to work independently as well as to accept and follow direction on given assignments
- Strong skill set with Microsoft Office products and ability to learn new software/systems/technologies
- Comfortable and capable of effectively working with, and reporting to, a remote supervisor
