Job Summary

A cloud hosting company is searching for a person to fill their position for a Telecommute Customer Support Specialist in Philadelphia.

Core Responsibilities Include:

• Assist customers through various channels (i.e., tickets, emails, phone, etc)
• Collaborate with colleagues for customer escalations, projects and product development

Must meet the following requirements for consideration:

• Travel: 3 days/week remote work
• Experience working in a customer-facing environment
• Able to explain complex subjects simply, and your writing is clear and concise
• Understand the importance of doing good research, asking informed questions, and exploring every possible avenue when solving problems