Job Summary
A software development company has an open position for a Telecommute Customer Support Team Manager.
Must be able to:
- Serve as a coach, mentor, and leader, helping individuals grow in their career
- Manage customer escalations to create positive outcomes
- Coordinate with recruiting and internal teams to recruit, hire, and train new team members
Skills and Requirements Include:
- Previous experience leading or managing others
- Possess natural curiosity and has an affinity for creative problem-solving
- Ability to ommunicate in a clear, professional, and informative style
- Have a reputation for exemplifying the highest level of professionalism
- Understand customer service and communication, technical issue resolution, incident management, and Customer Support best practices
