VirtualVocations - Remote Jobs Virtual Vocations Logo

Advanced Search

Telecommute Device Management Platform Customer Support Director

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Fri, Jul 16, 2021
Job Category: Information Technology
Weekly Hours: Full Time
Employer Type: Employer
Career Level: Experienced

Job Summary

A software development company is searching for a person to fill their position for a Telecommute Device Management Platform Customer Support Director.

Core Responsibilities Include:

  • Leading a team of Customer Support Engineers that communicate efficiently and effectively with our customers
  • Ensuring our Support organization meets all internal and external SLAs
  • Identifying current issues and make sure they’re resolved

Qualifications for this position include:

  • 10+ years of work experience as a senior leader in customer support
  • 10+ years experience in recruiting and retaining top talent
  • An excellent understanding of Apple macOS, iOS, and iPadOS
  • Experience managing Apple specific Mobile Device Management (MDM) solutions
  • Experience meeting and defining SLAs such as customer satisfaction, initial response, and issue resolution times

COMPLETE JOB DESCRIPTION

The job description is available to subscribers. Subscribe today to get the full benefits of a premium membership with Virtual Vocations. We offer the largest remote database online...

Company Overview

Company Company Name

Headquarters Headquarters

Founded Founded

Website Website URL

hidden map

The company description is available to subscribers. Subscribe today to get the full benefits of a premium membership with Virtual Vocations. We offer the largest remote database online...

FULL COMPANY PROFILE

BECOME A PREMIUM MEMBER TO
UNLOCK FULL JOB DETAILS & APPLY

  • ACCESS TO FULL JOB DETAILS AND APPLICATION INFORMATION
  • HUMAN-SCREENED REMOTE JOBS AND EMPLOYERS
  • COURSES, GROUP CAREER COACHING AND RESOURCE DOWNLOADS
  • DISCOUNTED CAREER SERVICES, RESUME WRITING, 1:1 COACHING AND MORE
  • EXCELLENT CUSTOMER SUPPORT FOR YOUR JOB SEARCH
Get Started SIGN UP WITH Facebook SIGN UP WITH Google

Related Jobs!