Telecommute Digital Experience Customer Success Head
Job Summary
A software company has an open position for a Telecommute Digital Experience Customer Success Head.
Candidates will be responsible for the following:
- Applying experience in B2B SaaS across all customer segments
- Recruiting, hiring, and developing Customer Success leaders and their respective teams
- Driving Customer Success outcomes including improved platform adoption
Required Skills:
- Experience working closely with cross-functional stakeholders across Sales, Marketing, Product, and Operations
- Can define the business value of the Customer Success organization to internal stakeholders
- Able to introducing and operationalizing a set of trusted KPIs
- Can lead a best-in-class global Customer Success organization
COMPLETE JOB DESCRIPTION
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