Telecommute eCommerce Member Care Specialist

Location: Nationwide

Compensation: Salary

Staff Reviewed: Thu, Feb 11, 2021

This job expires in: 5 days

Job Category: Customer Service

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Entry Level, Experienced

Job Summary

An online marketplace and e-commerce company is searching for a person to fill their position for a Telecommute eCommerce Member Care Specialist.

Core Responsibilities of this position include:

  • Handling a high volume of Tier 2 phone calls and emails
  • Handling all escalated (Tier 1 and 2) calls and escalated emails
  • Serving as a domain knowledge expert

Must meet the following requirements for consideration:

  • Strong Customer de-escalation skills
  • Comfortable and experienced using CRM
  • Comfortable and experienced using payment processors and bug reporting systems
  • Capable of independent on-the-spot problem solving

COMPLETE JOB DESCRIPTION

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