Telecommute eCommerce Member Care Specialist

Location: Nationwide

Compensation: Salary

Staff Reviewed: Thu, Feb 11, 2021

This job expires in: 5 days

Job Category: Customer Service

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Entry Level, Experienced

Job Summary

An online marketplace and e-commerce company is searching for a person to fill their position for a Telecommute eCommerce Member Care Specialist.

Core Responsibilities of this position include:

Handling a high volume of Tier 2 phone calls and emails
Handling all escalated (Tier 1 and 2) calls and escalated emails
Serving as a domain knowledge expert

Must meet the following requirements for consideration:

Strong Customer de-escalation skills
Comfortable and experienced using CRM
Comfortable and experienced using payment processors and bug reporting systems
Capable of independent on-the-spot problem solving

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