Job Summary
An online marketplace and e-commerce company is searching for a person to fill their position for a Telecommute eCommerce Member Care Specialist.
Core Responsibilities of this position include:
- Handling a high volume of Tier 2 phone calls and emails
- Handling all escalated (Tier 1 and 2) calls and escalated emails
- Serving as a domain knowledge expert
Must meet the following requirements for consideration:
- Strong Customer de-escalation skills
- Comfortable and experienced using CRM
- Comfortable and experienced using payment processors and bug reporting systems
- Capable of independent on-the-spot problem solving