Telecommute Educational Service Desk Analyst

Job Summary

A non-profit education organization has a current position open for a Telecommute Educational Service Desk Analyst.

Candidates will be responsible for the following:

• Responding quickly to tickets and phone calls, supporting the department’s Service Level Agreements
• Maintaining a high level of customer service, aligned with the University’s mission and values
• Documenting all troubleshooting activities in the centralized ticketing system

Skills and Requirements Include:

• Associate's degree or
• Equivalent experience in a technology related degree
• Minimum of 2 years experience in a customer service role
• Minimum of 1 year experience as a technical support provider or equivalent experience
• Experience with ticketing systems
• Clear written and verbal communication skills