Job Summary
An e-learning software development company is filling a position for a Telecommute Educational Software Customer Care Advocate.
Individual must be able to fulfill the following responsibilities:
- Answering incoming calls, chats, faxes, and email requests
- Owning and resolving customer care issues related to ordering, licensing, and billing
- Providing licensing and subscription support for company products
Position Requirements Include:
- Exceptional, personable written and verbal communication skills
- Detail-oriented, with an ability to execute complex processes
- Smart and savvy analyst and problem solver
- Agile multitasker who thrives in a quick-paced environment
- Experience supporting customers or in a customer-facing role