Telecommute Educational Software Customer Care Advocate

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Tue, Dec 03, 2019

Job Summary

An e-learning software development company is filling a position for a Telecommute Educational Software Customer Care Advocate.

Individual must be able to fulfill the following responsibilities:

  • Answering incoming calls, chats, faxes, and email requests
  • Owning and resolving customer care issues related to ordering, licensing, and billing
  • Providing licensing and subscription support for company products

Position Requirements Include:

  • Exceptional, personable written and verbal communication skills
  • Detail-oriented, with an ability to execute complex processes
  • Smart and savvy analyst and problem solver
  • Agile multitasker who thrives in a quick-paced environment
  • Experience supporting customers or in a customer-facing role

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