Job Summary
An education solutions provider is searching for a person to fill their position for a Telecommute Onboarding Specialist in Bethesda.
Must be able to:
- Understand and anticipates customers' needs
- Identify decision makers, stakeholders, and users for the customer
- Provide "white glove" customer service to ensure that we're providing customers with an excellent Onboarding experience
Position Requirements Include:
- Must have proven track record and capabilities for delivering excellent customer experiences
- Ability to comfortably communicate at multiple levels with customers
- Bachelor's Degree in business, education or other related areas required
- Superior organizational capabilities and time management skills are a must
- 2-4 years of experience in Customer Support, Customer Success, Onboarding/Implementation or Account Management
- Must have strong analytical, problem solving and troubleshooting skills
