Telecommute Email Automation Customer Support Representative

Job Summary

A provider of marketing email automation solutions has an open position for a Telecommute Email Automation Customer Support Representative.

Must be able to:

• Effectively solve customer inquiries via phone, email, and Zendesk
• Identify, document and follow up with engineers on product bugs and features
• Recognize errors and draft improvements to content in Support Center documentation

Qualifications Include:

• Experience in direct customer or client-facing roles
• Excellent time-management skills
• Superb attention to detail
• Strong organizational, analytical, written and verbal communication skills
• Adaptability and quick thinking skills