Job Summary
A cloud communications platform as a service company needs applicants for an opening for a Telecommute Email Technical Support Engineer 1.
Must be able to:
- Assess the nature of product or service issues and resolve a variety of complex support problems
- Be the point of escalation for complex issues within support, and escalate to Product and Engineering teams
- Identify ways to improve existing processes and procedures
Skills and Requirements Include:
- 1+ years in a client-facing customer/technical support role, supporting Email, SaaS or related technologies
- A demonstrated history of customer focus, empathy, active listening
- Experience communicating complex technical issues to both technical and non-technical audiences via phone or email
- Strong, creative problem solving skills
- Quick learner, willing to take initiative, and has great follow through
- A demonstrated ability to remain calm and effective at higher workloads
