Telecommute Enterprise Customer Success Director

Location: New York

Compensation: To Be Discussed

Staff Reviewed: Tue, Nov 17, 2020

This job expires in 17 days

Job Category: Account Management

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced, Senior Level

Education Level: Bachelors

Job Summary

An integration, API management, and analytics provider is in need of a Telecommute Enterprise Customer Success Director.

Must be able to:

  • Increase renewal rates and reduce churn
  • Define and optimize customer lifecycle by driving programs and initiatives
  • Deliver transformational leadership so that team is highly motivated and engaged

Must meet the following requirements for consideration:

  • BA/BS degree or equivalent work experience
  • 5+ years of experience leading customer success managers, account management, or sales teams in a SaaS or subscription enterprise software company
  • Proven experience leading teams, driving new and expansion sales, driving software adoption and leveraging customer success best practices
  • Proven ability to develop strategies, translate them into initiatives and track successful delivery
  • Possesses a strong management presence and leadership ability, with communication and interpersonal skills that inspire and motivate leaders and teams