Job Summary
An integration, API management, and analytics provider is in need of a Telecommute Enterprise Customer Success Director.
Must be able to:
- Increase renewal rates and reduce churn
- Define and optimize customer lifecycle by driving programs and initiatives
- Deliver transformational leadership so that team is highly motivated and engaged
Must meet the following requirements for consideration:
- BA/BS degree or equivalent work experience
- 5+ years of experience leading customer success managers, account management, or sales teams in a SaaS or subscription enterprise software company
- Proven experience leading teams, driving new and expansion sales, driving software adoption and leveraging customer success best practices
- Proven ability to develop strategies, translate them into initiatives and track successful delivery
- Possesses a strong management presence and leadership ability, with communication and interpersonal skills that inspire and motivate leaders and teams