Job Summary

An information technology company has a current position open for a Telecommute Enterprise Customer Success Manager.

Individual must be able to fulfill the following responsibilities:

• Manage all post-sales activities for Enterprise customers
• Manage the life-cycle of each assigned customer
• Drive account expansion and renewal

Required Skills:

• Travel up to 25%
• 3-5 years of direct enterprise-level CSM experience
• Proven track record of managing customer escalations, balancing customer expectations, and negotiating successful resolutions
• Analytical, problem-solving and dot-connecting skills with the ability to develop quick, accurate situational awareness
• Excellent written and oral communication skills