Telecommute Enterprise Customer Success Senior Manager

Job ID: Available for Members

Location: East

Compensation: To Be Discussed

Staff Reviewed: Fri, May 29, 2020

This job expires in 26 days

Job Category: Customer Service, Management, Program Management

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A software-as-a-service company has a current position open for a Telecommute Enterprise Customer Success Senior Manager.

Core Responsibilities Include:

  • Creating programs that drive higher feature adoption
  • Fostering collaboration within the team and across the business
  • Managing a team of Customer Success Managers

Applicants must meet the following qualifications:

  • Bachelor's degree
  • 5+ years of management experience in Customer Success, Account Management, or related customer-facing position
  • Prior experience leading and/or building a customer success function around scaled customers
  • Experience working with remote teams to foster a cohesive work environment
  • Strong analytical skills and are metrics driven