Job Summary
A software-as-a-service company has a current position open for a Telecommute Enterprise Customer Success Senior Manager.
Core Responsibilities Include:
- Creating programs that drive higher feature adoption
- Fostering collaboration within the team and across the business
- Managing a team of Customer Success Managers
Applicants must meet the following qualifications:
- Bachelor's degree
- 5+ years of management experience in Customer Success, Account Management, or related customer-facing position
- Prior experience leading and/or building a customer success function around scaled customers
- Experience working with remote teams to foster a cohesive work environment
- Strong analytical skills and are metrics driven
