Job Summary

A producer and retailer of products for the automotive aftermarket has an open position for a Telecommute ERP General Support Analyst.

Individual must be able to fulfill the following responsibilities:

• Monitor the teams’ helpdesk ticket queue for new incoming tickets
• Manage own helpdesk ticket queue to resolve end user issues in a timely manner,
• Troubleshoot and resolve Level I issues, as reported by the end users or system-generated error logs

Qualifications Include:

• 5-10% Travel May be Required
• 1+ years experience using or supporting JD Edwards E1 running on an iSeries system
• Any combination of education, training and experience equivalent to possession of a bachelor's degree
• Functional knowledge of JD Edwards (Financial, Distribution, Manufacturing)