Job Summary

An educational technology company needs applicants for an opening for a Telecommute Evening Technical Support Specialist.

Core Responsibilities Include:

• Participating in root cause analysis and communicate findings to customers
• Assisting in monitoring class times as well as providing follow-up with professors
• Corresponding with company departments and teams to promptly resolve student and faculty issues

Must meet the following requirements for consideration:

• 2-3 years experience working in a service-oriented, customer support, technical support or related field
• Familiarity with Apple and Microsoft Operating Systems
• Minimum upload speed of >5 Mbps and download speed >10 Mbps with a ping less than 100 ms
• Organizational skills with exceptional attention to detail and able to work quickly and accurately