Job Summary
An education software and technology company has a current position open for a Telecommute Evening Technical Support Specialist.
Core Responsibilities Include:
- Participating in root cause analysis and communicating findings to customers
- Corresponding with departments and teams to promptly resolve student and faculty issues
- Troubleshooting technical issues and coordinating solutions with technical team
Skills and Requirements Include:
- Able to work weekdays and weekends 5:00pm - 12:00am EST
- Internet upload speed > 5 Mbps and download speed >10 Mbps, ping less than 100 ms
- 2 – 3 years experience working in a service-oriented or related field
- Familiar with Apple and Microsoft Operating Systems
