Job Summary

A contact agent technology company has an open position for a Telecommute Event Ticketing and Sales Agent.

Core Responsibilities Include:

• Taking inbound customer service calls
• Talking to buyers and sellers to answer questions
• Providing first call resolution or determining the appropriate triage route

Required Skills:

• Working knowledge and interest in sports, music and theatre
• Excellent communication skills
• Must have a positive and professional demeanor, with responsive customer service to provide white glove service
• Must be able to provide at least 20 hours per week on this program during the client’s operating hours
• Must be able to speak with callers while navigating through multiple systems, entering vital information
• Must be comfortable learning new systems and making minor adjustments to their computer to be able to function with the program technology