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Telecommute Experienced Technical Support Specialist in Phoenix

Job is Expired
Location: Arizona
Compensation: To Be Discussed
Staff Reviewed: Wed, Dec 20, 2017
Job Category: Customer Service, Information Technology
Weekly Hours: Full Time
Employment Status: Permanent
Employer Type: Employer
Career Level: Experienced

Job Summary

A software company has a current position open for a Telecommute Experienced Technical Support Specialist in Phoenix .

Candidates will be responsible for the following:

  • Responding promptly to all support phone calls and support tickets submitted via our web-based customer support portal
  • Generating, updating, and managing support tickets from entry to completion
  • Supporting teammates and providing assistance resolving Tier I questions and issues

Qualifications for this position include:

  • Ability to quickly ramp up on CXT Software's X Dispatch software suite
  • Strong Windows knowledge, including Windows 7/8/10 and Windows Server 2008-2012
  • Experience with Microsoft SQL Server 2008 and newer
  • Ability to learn continuously--technologies are constantly changing
  • Excellent documentation skills
  • At least 3 year of technical support experience in the past 5 years

COMPLETE JOB DESCRIPTION

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