Telecommute Experienced Technical Support Specialist in Phoenix

Job ID: Available for Members

Location: Arizona

Compensation: To Be Discussed

Posted: Wednesday, December 20, 2017

Job Category: Customer Service, Information Technology

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Additional Information: Benefits Available

Job Summary

A software company has a current position open for a Telecommute Experienced Technical Support Specialist in Phoenix .

Candidates will be responsible for the following:

  • Responding promptly to all support phone calls and support tickets submitted via our web-based customer support portal
  • Generating, updating, and managing support tickets from entry to completion
  • Supporting teammates and providing assistance resolving Tier I questions and issues

Qualifications for this position include:

  • Ability to quickly ramp up on CXT Software's X Dispatch software suite
  • Strong Windows knowledge, including Windows 7/8/10 and Windows Server 2008-2012
  • Experience with Microsoft SQL Server 2008 and newer
  • Ability to learn continuously--technologies are constantly changing
  • Excellent documentation skills
  • At least 3 year of technical support experience in the past 5 years