Telecommute Financial Customer Experience Vice President

Job Summary

A venture-funded financial services company is filling a position for a Telecommute Financial Customer Experience Vice President.

Must be able to:

• Build a truly great customer experience
• Build scaled, efficient operations across products and channels
• Build a team that develops talent and pushes the bounds of empathetic people management

Applicants must meet the following qualifications:

• Experience leading a CX organization at a fast-growing startup with complex product lines
• Understand how to build systems that incentivize deeply solving customer needs across the entire organization
• Strong understanding of how to build teams with a foundation of data and thoughtful metrics
• Ability to build a truly great customer experience
• Ability to build a scaled, efficient operations across products and channels
• Ability to build a team that develops talent and pushes the bounds of empathetic people management