Job Summary
A venture-funded financial services company is filling a position for a Telecommute Financial Customer Experience Vice President.
Must be able to:
- Build a truly great customer experience
- Build scaled, efficient operations across products and channels
- Build a team that develops talent and pushes the bounds of empathetic people management
Applicants must meet the following qualifications:
- Experience leading a CX organization at a fast-growing startup with complex product lines
- Understand how to build systems that incentivize deeply solving customer needs across the entire organization
- Strong understanding of how to build teams with a foundation of data and thoughtful metrics
- Ability to build a truly great customer experience
- Ability to build a scaled, efficient operations across products and channels
- Ability to build a team that develops talent and pushes the bounds of empathetic people management
