Job Summary
A financial services provider is seeking a Telecommute Financial Services Operations Team Leader.
Core Responsibilities Include:
- Analyzing metrics and quickly resolving any issues that could affect achievement of service levels
- Analyzing performance management data
- Monitoring customer servicing calls, and identifying opportunities to ensure flawless servicing
Applicants must meet the following qualifications:
- Conducting regular team meetings
- A passion for, and experience in, the delivery of premium customer service
- People leadership experience
- Experience in a Contact Center environment
