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Telecommute Financial Technology Customer Journey Manager

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Fri, Dec 07, 2018
Job Category: Management, Sales
Weekly Hours: Full Time
Employment Status: Permanent
Employer Type: Employer
Career Level: Experienced

Job Summary

A technology company has an open position for a Telecommute Financial Technology Customer Journey Manager.

Candidates will be responsible for the following:

  • Detecting early signals of at-risk renewals, design and update playbooks for CSMs
  • Identifying top candidates for upsell opportunities
  • Reporting to the Director of Customer Success on past results as well as renewals and upsell forecasts

Qualifications for this position include:

  • Ability to travel up to 25% - 50%
  • 8+ years in customer success, customer service, or sales roles
  • 5+ years of experience in supervisory role
  • BS degree in Business or related field OR 10+ years of related experience

COMPLETE JOB DESCRIPTION

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